How to Join a SignGlasses Session as a Participant

This guide will walk you through joining your sessions in SignGlasses.

If you are providing us with audio and video yourself,

• Plug/connect in your microphone

• Turn it on

• Give the microphone to the teacher/presenter if it is a lapel microphone

• Plug in your external camera if you are using one

If you are in a remote class - getting audio from a platform like Zoom or Teams - you do not need to do this step.

If you are using one of our supported microphones, you can use our guide on Setting up your External Microphone & Camera to help set those up.

• Log into your SignGlasses account

• On your Dashboard, locate the session and click [View Details]

  • You can also go to your Calendar to locate and open the session!

Here you can preview all the session information.

This page shows you all the details about this session. There may be reminders, additional notes or external platform links.

Before continuing, look under External Platform to see where the session will be taking place! Sometimes a session uses a separate link to receive services.

This means that you will be using only the SignGlasses platform for this session.

• Click the blue [Go Live] button at the top right of your screen.

This will take you to the Equipment Check Page

This means you will be using an external platform either with the SignGlasses platform or instead of it.

Check the text under the link for instructions.

For example, if you see "Audio requested on this external platform, Interpreting/Captioning to be provided here on SignGlasses," you'll need to open two programs:

The external link to give the practitioner audio/video.

SignGlasses to see the interpreter or captions.

Click the blue button at the top right of your screen to continue.

• If there are two buttons, click both to open both platforms.

The organizer will be receiving reminders from us to add the link before the session.

If you try to join the session and the link is still not there, please reach out to us immediately using one of the following methods:

• Start a Live Chat the SignGlasses Team through our widget

• Text us: (801) 477-7958

If you are providing audio/video through SignGlasses, you will need to allow us access.

1. Click the icon to the left of your URL

2. Toggle Allow for your

   • Camera

   • Microphone

3. Refresh your page.

• The Personal Camera should be facing you

• The Personal Microphone should be external mic.

• The Room Camera should be facing the presenter/presentation

• The Room Microphone should be "none".

Then click [Join Session].

Tip: In an in-person class or meeting, make sure the Room Microphone set to "none" or else you'll get feedback from

Don't see your external camera or microphone as an option? Follow the steps in our guide on Setting up your External Microphone & Camera and then refresh your page.

Sometimes, more than one person might be receiving services in a session - but only one person should be providing audio and the Room camera feed. When this happens:

• The first user to join should connect their external microphone and enable the room equipment

• The other users should mute their mics and disable the room setup when they join.

Any questions? Reach out to us at techsupport@signglasses.com or text us at (801) 477-7958.