How to Join a SignGlasses Session as an Interpreter

This guide will walk you through joining your sessions in SignGlasses.

Make sure:

• Your external camera and headset are plugged in to your device

• Your lighting is adequate and background is professional

• You are using a hard-wired/ethernet connection

• Log into your SignGlasses account

• On your Dashboard, locate the session and click [View Details]

  • You can also go to your Calendar to locate and open the session!

Here you can preview all the session information.

This page shows you all the details about this session. There may be reminders, additional notes or external platform links.

Before continuing, look under External Platform to see where the session will be taking place! Sometimes a session uses a separate link to provide services.

This means that you will be using only the SignGlasses platform for this session.

• Click the blue [Go Live] button at the top right of your screen.

This will take you to the Equipment Check Page

This means you will be using an external platform either with the SignGlasses platform or instead of it.

Check the text under the link for instructions.

For example, if you see "Audio requested on this external platform, Interpreting/Captioning to be provided here on SignGlasses," you'll need to open two programs:

The external link to get the audio/video.

SignGlasses to provide the interpreting.

(In this case, your camera will be on in SignGlasses, not the other platform.)

• Click the blue button at the top right of your screen to continue.

  • If there are two buttons, click both to open both platforms.

The organizer will be receiving reminders from us to add the link before the session.

If you try to join the session and the link is still not there, please reach out to us immediately using one of the following methods:

• Start a Live Chat the SignGlasses Team through our widget

• Text us: (801) 477-7958

If you are providing interpreting through SignGlasses, you will need to allow us access to your camera/audio.

1. Click the icon to the left of your URL

2. Toggle Allow for your

   • Camera

   • Microphone

3. Refresh your page.

• The Personal Camera should be facing you

• The Personal Microphone should be your headset

Then click [Join Session].

Having trouble getting connected? Reach out to us at techsupport@signglasses.com or text us at (801) 477-7958.