How to use the SignGlasses Mobile App

Users can join SignGlasses sessions through our mobile app on their phone or tablet, making it easy to stay mobile.

Please note that the mobile app is only available to Users at this time, not Practitioners.

Locate the SignGlasses App on the App Store on your device and download it.

Click here to open it on the Apple App Store.

Click here to open it on the Google Play Store.

• Open the SignGlasses mobile app

• Log in to your SignGlasses account

The Dashboard will be the first page you will see when logging in. Scroll through this page to preview all upcoming sessions.

• Select the Calendar button at the bottom of your screen

• Click on the Calendar 🗓️ icon in the top right

• Choose a date to view the sessions scheduled for that day.

• Locate the session you’re trying to see and click on it

Here you will see everything you need to know about the session. Including: the title, date and time, the names of your practitioners, and the contact info for SignGlasses Support.

• Click the red [Join Session] button at the top of your screen

You can also join open the session straight from your Dashboard!

When you first join a session, both your camera and microphone will be off.

• Click the microphone 🎙️ icon to unmute

• Click the camera 📷 icon at the bottom-left to turn on your camera

When these are on, the icons will be highlighted in white.

You will see these settings at the top and bottom of your screen. To hide these icons, just tap the center of your screen. To make them reappear, tap again.

In an ASL interpreted session, you will first see your personal camera and your pinned video.

• Scroll to the right to see everyone in the session

• Scroll to the left to return to the pinned video screen

• To pin a video, click and hold down on the video. Then select [Pin]

In a captioned session, you will first see just the captions. Scroll to the right to see your personal camera and the pinned video

• Scroll again, if there are multiple people in the session and you wish to see them all

• Scroll the other way to return to those pages

• To pin a video, click and hold down on the video. Then select [Pin]

• Click the chat 💬 icon at the bottom-right of your screen

• Type and send your message in the chat box

Feel free to close the chat tab after sending a message! You'll see a notification when someone responds. Click on the chat 💬 icon again to view the message.

In a captioned session, you can change the appearance of your captions in the app.

• Tap the center of your screen

• Click the session title at the top of your screen

• Select the [Caption Settings] button

Here you can change the font, size, text color, background color, and line spacing. This will only change how it looks for you - not for anyone else in the session.

The live captions will automatically scroll as you view them.

• To see the earlier captions, simply swipe up on your screen

• To get back down, you can scroll. Or click the arrow at the bottom-right of your screen to quickly jump down

• Click on the glasses icon at the bottom of your screen and you will see a QR code

• Look at the the QR code through the glasses to scan it

Your interpreter or captions will now show up in your glasses!

If you have two ASL interpreters, you can adjust which interpreter shows up in the glasses. To do this,

• Click on the glasses icon at the bottom of your screen

• Click the drop-down menu under Glasses video and select the interpreter you wish to see

To end the session and return to the Dashboard,

• Tap the center of your screen

• Click the red phone 📞 icon at the top-right

• Select the arrow at the top-left of your screen

On the Dashboard,

• Tap the [Sessions to Review] tab

• Click the session you want to review

  • Select the number of stars that best represent your experience with the platform and your practitioners

  • Leave any details or feedback that will be helpful to our team

  • Click [Submit Review] at the bottom of the page

• Select More from the menu at the bottom-right of your screen

• Select Session History

• Scroll through the list to find the session you are looking for

• Select the session and scroll down the page to view the video and/or the transcript

You can adjust the color theme in your app!

• Select More from the menu at the bottom-right of your screen

• Click Dark Mode

• Choose the theme you prefer

Under the More menu, select Support.

This will open our Help Center where you can see our guides and send a chat message to SignGlasses Support.

You can also reach us through your phone via text or email:

• Text only: (801) 477-7958

• For Technical Support: techsupport@signglasses.com

• For Scheduling Concerns: ops@signglasses.com