Cancel a session
You can quickly cancel your sessions on the SignGlasses platform.
Locate the session you want to cancel
Log into your SignGlasses account
Select the Calendar page on the left-hand side of your screen
Find the session you want to cancel and click on it
Click the red button that says [Cancel Session].
Confirm the cancellation
If this is a recurring session, you'll see an option to cancel just this session or all the following recurrences of this session.
Select the option you want
Enter in a cancellation message
Click [Confirm]
If you decide not to cancel, select [Nevermind].
Remember the 24 hour cancellation policy
Anything canceled within 24 hours of the scheduled appointment will be billable.
You will see a warning about this in the cancellation pop-up each time you cancel a session within that 24 hour window. It will also still appear in your calendar, but with a line through it.
