Platform Training Review for Writers

You finished training! Now what? You will start getting emails and texts from us about available jobs very soon!

When you do, here are some things to remember from your training.

You'll need to do the following right away:

• Update your SignGlasses password

• Upload any applicable certifications/licenses you have to the platform.

This guide will walk you through how to Upload Your Certifications/Licenses.

Now you're ready to start accepting assignments! These will start showing up on your Board soon.

See our guide, Claim assignments on the Job Board, to review how to accept assignments.

Make sure you have:

• An up-to-date Chrome browser

• An Internet upload and download speed of at least 10 Mbps

  • You will need to be on a hard-wired/ethernet connection. You can test your connection here.

A hard-wired connection is required so that we can ensure minimum connection drops and provide the best experience for our users.

For a full list of our technical requirements, review our guide on Technical Requirements for Writers.

We need to know ASAP if you need assistance or are running into technical difficulties. You can reach us via live chat, text, or email.

In urgent situations, text or live chat are best!

• Text number: (801) 477-7958

• Scheduling Operations: ops@signglasses.com

• Technical Support: techsupport@signglasses.com

Our office hours are 6:30 AM - 6:30 PM MT.

We will respond as quickly as we can outside of those hours and non-urgent messages will be replied to the next business day.

Reach out to the Operations Team ASAP when you need a sub!

• Text number: (801) 477-7958

• Scheduling Operations: ops@signglasses.com

Do your best to keep all jobs you accept. We ask that you give us at least 24 hours notice when a sub is needed.

We absolutely understand that emergencies happen and this isn't always possible. Please do what you can to keep us informed.

• Always reach out to us within the first 5 minutes of a session if the client has not connected yet.

• Then reach out again at the 25 minute mark if you haven't been excused yet.

Reminder: Do not leave a session until the Operations Team has excused you.

This is a situation where reaching out via text or live chat is best!

Transcripts must be uploaded to the SignGlasses platform within 24 hours of the completed job. You will get an automatic reminder email from us to upload this if you forget!

You can review how to do this in our guide on Uploading a transcript.

We need to know if a session went over and how long it went over by so we can add the time to your session.

You can inform us via text, chat, or email at ops@signglasses.com.

Best Practice: Let us know as soon as the session is over, so you don't forget!

Remember:

• Invoices will appear in the platform 24 hours from the start of the completed job

• Submit your invoice within 3 months of the completed job

• You will get an invite from bill.com to set up Direct Deposit within 30 days of submitting your first invoice

  • Do not go to bill.com yourself - wait for the email!

  • If you don't get the email within 30 days, please reach out to us at ops@signglasses.com.

We also have a guide to walk you through Submitting your Invoices.

We have an ever-growing Knowledge Base of Support Guides that can walk you through most processes on our platform.

Pro Tip: This is especially helpful in non-urgent situations or when our office is closed. You can still always reach out to us directly