Technical Requirements for Users

We're so excited to help prepare you for using SignGlasses! Below are the Technical Requirements for using our platform.

A 2017 or newer laptop or tablet:

• with a built-in camera

• an operating system of Windows (8 and up) or Mac OS 10.10 (or higher).

• at least 8GB of RAM, 64-bit processor with 2 cores or more.

• bluetooth compatibility, an internal webcam, and USB ports.

Tablets we have tested and can recommend:

• Microsoft Surface Go 2

• Microsoft Surface Go 3

If you are using our Mobile App, reach out to us to see if your device is compatible!

In our testing, using a Chromebook with SignGlasses will result in a less than ideal experience. Newer Chromebooks can be used but if your experience is unsatisfactory, you will need to switch to a different device.

• An up-to-date Chrome browser or an up-to-date Microsoft Edge browser.

• An Internet upload and download speed of at least 10 Mbps

  • We strongly recommend using a hardwired connection if possible. You can test your connection here.

  • Please visit highspeedinternet.com for information on available service providers in your area, if needed.

Please note that the only browsers we support are Chrome and Microsoft Edge (with Chrome being the preferred option). Safari is not a supported browser and will not work with the SignGlasses platform at this time.

• Make sure you can access signglasses.com

• Allow emails from SignGlasses

  • Unmark emails from us as "Spam" if they are in your Spam folder

We need to be able to email you to help with resetting your password, providing support when needed, and sending session reminders. If you have any questions about this, please contact us at techsupport@signglasses.com.

To ensure that audio is clear for our remote practitioners, an external microphone is necessary for all sessions.

• A Lapel Microphone is best for lecture-focused sessions.

• A Room Microphone is best for small discussion-based sessions

Please do not use a webcam's or computer's/phone's built-in microphone for audio. These cause an excessive amount of distortion, thus preventing the practitioners from providing adequate services.

Recommended microphones compatible with both computers and mobile devices:

• Bluetooth Lapel Microphones:

  • Noxgear Bluetooth Speaker/Mic

  • DeWalt Bluetooth Speaker/Mic

• Room Microphones

  • Jabra Speak 510 Wireless Bluetooth Speaker

Recommended microphones compatible with just computers:

• Lapel Microphones:

  • Samson XPD2 Lavalier Microphone

  • Aisizon Wireless Clip Microphone

  • Bietrun Lavalier Microphone

We recommend having two cameras in use at all times.

One for the Personal Camera. This allows the practitioners to see you and allows for easy communication between you and them.

The second one is for the Room Camera. This lets them see the classroom and board. Seeing this allows the practitioners to provide more accurate services.

The cameras need to be a resolution of at least 720p.

Cameras we have tested and can recommend:

• Logitech C922 Pro Stream

• Emeet C950 1080p webcam

You may also need adaptors to connect the cameras and microphones to your device. Please consider the needs of your device when choosing an adaptor, as they all have different capabilities.

Adaptors we have tested an can recommend:

• Anker 5-in-1 USB-C Adaptor

• Anker 7-in-1 USB-C Adaptor

• Dockteck 5-in-1 USB-C Multiport Adaptor

Other equipment that may be helpful are keyboards, tablet stands, a computer bag, etc.

Here are some of these that we can recommend:

• Keyboards

  • Jelly Comb Foldable Bluetooth Keyboard

• Tablet stands

  • AboveTEK Tablet Stand

  • Macallly Adjustable Gooseneck Tablet Holder

• Bags

  • Lenovo Laptop Carrying Case T210

A lot of equipment is compatible with the SignGlasses platform! Anything that meets our Technical Requirements should work well.

If you have any concerns about equipment, please email us at techsupport@signglasses.com.